Refund policy
Returns & Refunds
The short version
You have 30 days from delivery to request a return for any reason, including "it did not fit" and "it did not look how I expected." No questions asked. Items must be unworn, unwashed, and in original condition with tags attached.
Sizing and fit
Fit is the most common reason people return apparel, so we will say this plainly: check the size guide on the product page before ordering. If it still arrives wrong, you are covered by the 30-day window above — that is exactly what it is there for.
How to start a return
Email lumerehelp@gmail.com with:
- Your order number
- Which item(s) you are returning
- The reason (one line is fine)
- A photo, if the item arrived damaged, defective or incorrect
We reply within 24 hours with return instructions. Do not send anything back before you hear from us — returns sent without instructions cannot be tracked to your order and cannot be refunded.
Who pays return shipping
- We do — if the item is damaged, defective, or not what you ordered.
- You do — if you changed your mind or ordered the wrong size.
Damaged, defective or wrong item
Send us a photo and we will make it right with a replacement or a full refund. In most cases we will not ask you to ship the item back.
When you get your money
Once your return is approved, refunds are issued to your original payment method within 5–10 business days. Your bank may take a few additional days to post it.
Cancelling an order
We move orders into production fast. You can cancel for a full refund within 12 hours of placing your order. After that it has been sent to fulfilment and cannot be cancelled — but you can still return it under the 30-day policy once it arrives.
Non-returnable
Final-sale items marked as such on the product page, and anything returned worn, washed or without tags.
Still need help
Email lumerehelp@gmail.com. A real person answers.