Shipping policy

Shipping Policy

Processing time

Orders are checked, packed and handed to the carrier within 1–3 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.

Delivery time

  • United States: typically 14 days from the day you order.
  • High-demand pieces: some items need an additional 5–10 days of production time, so allow up to 24 days.
  • International: 14–28 days.

We ship from our overseas production partners, which is how we keep our prices where they are. That means delivery takes longer than a domestic warehouse would — we would rather tell you that up front than surprise you after you have paid.

Why your tracking number may not update right away

You will receive a tracking number by email within 4 business days of ordering — usually much sooner, often the same day your order is packed.

That number can then take up to 5 days to show its first scan, and it may sit on the same status for several days while your parcel moves between facilities and clears customs.

This is normal and it does not mean your order is lost or stuck. Tracking on these routes updates in jumps, not continuously. As long as your order is inside the delivery window above, it is moving.

Split shipments

If you ordered more than one item, they may ship separately and arrive on different days at no extra cost to you. Each parcel gets its own tracking number.

Customs and duties

Import duties or taxes are not included in your total. On the rare occasion your country charges them, they are the responsibility of the recipient.

Wrong or incomplete address

We can change your address for up to 12 hours after you order — after that it is with the carrier and we cannot recall it. Email us immediately at lumerehelp@gmail.com if you need it corrected. Parcels returned to sender because of an undeliverable address can be reshipped at your cost or refunded minus shipping.

If your order passes the delivery window

If your order is past 24 days for a US address (or 28 international) and tracking has not moved, contact us. We will either replace it or refund it. You do not need to fight with the carrier — that is our job.

Shipping Protection

If you added Shipping Protection at checkout, your order is covered against loss, theft and damage in transit. If your package is confirmed lost or arrives damaged, we replace it or refund it in full — no return required, no deductible. Email lumerehelp@gmail.com with your order number to open a claim.

Questions

Email lumerehelp@gmail.com. We answer within 24 hours.